The Social Relief of Distress (SRD) Grant plays a crucial role in providing temporary financial assistance to unemployed individuals in South Africa. With the grant amount now increased from R350 to R370 per month, beneficiaries are looking for the most efficient ways to check the status of their applications, approvals, and payment updates. This guide outlines all the reliable methods available to perform your SRD Status Check, what to do if your application is declined, how to reapply or appeal, and how to collect your money once approved.
Whether you are a first-time applicant or a returning beneficiary, staying informed about your SRD status ensures that you don’t miss out on vital updates regarding your application or payments. To get started quickly, you can go to the official 370 Status Check page to track your application now.
Understanding the SRD R370 Grant
The SRD grant, managed by the South African Social Security Agency (SASSA), is aimed at assisting South African citizens, asylum seekers, and special permit holders who have no income, do not receive UIF benefits, and are not supported by any other form of government grant.
Initially introduced as a temporary R350 grant during the COVID-19 pandemic, it has since been extended several times. In 2024, the government increased the amount to R370 per month due to inflation and rising living costs, making accurate tracking of the grant more important than ever.
Methods to Check Your SRD R370 Status
There are several ways to check the status of your SRD application or payment. These official methods are secure and designed to work with your registered information.
Check Status via SASSA Website
The most straightforward method to perform your SRD status check is through SASSA’s official online portal.
Steps:
- Visit the sasastatuscheck.co.za website.
- Enter your South African ID number.
- Provide the cellphone number you used during your application.
- Click on “Check Status.”
This method will show your current status, whether your application is approved, declined, pending, or if payment has been processed.
Check Using WhatsApp
SASSA has integrated its services with WhatsApp for easy status inquiries.
- Save the number 082 046 8553 to your contacts.
- Open WhatsApp and send “Hi” to the number.
- Follow the prompts to select the SRD grant services.
- Choose the option to check your application status.
This is a convenient option for users who regularly use WhatsApp and want quick updates.
Use the SASSA Call Center
For those who prefer to speak with someone directly, you can call the SASSA toll-free number at 0800 60 10 11. Be prepared to provide your ID number and other identifying details. This method is useful if you’re unsure about the reason for rejection or have specific queries that the online portal doesn’t cover.
Check Through GovChat
GovChat is another digital platform integrated with SASSA.
- Visit www.govchat.org.
- Select “SASSA Services.”
- Choose “SRD Grant Status Check.”
- Enter your ID number and phone number to proceed.
GovChat also provides access to other SASSA-related services and is available both online and as a mobile app.
What to Do if Your SRD Grant Application is Declined?
Rejections are not uncommon, but many times they happen due to simple errors or system mismatches. Reasons for decline include:
- Existing UIF payments detected
- Alternative income source found in your bank
- Incorrect personal or contact details
- Duplicate applications
- Age or residency criteria not met
To fix this, you’ll need to first identify the reason for the decline by checking the status through any of the methods listed above. Once you know the reason, you can file an appeal.
Steps to Reapply or Appeal a Declined SRD Application
If your application has been unfairly declined, you are allowed to lodge an appeal through the Independent Tribunal for Social Assistance Appeals.
Follow these steps:
- Go to https://srd.dsd.gov.za/appeals.
- Enter your ID number and phone number.
- Select the month that was declined.
- Provide a valid reason explaining why the rejection was incorrect.
- Submit the appeal and wait for a response.
Appeals must be submitted within 30 days of receiving the rejection notice. If you miss the deadline, your appeal will not be processed.
How to Update or Correct Your Information?
If your application was rejected due to incorrect details, you can update your contact or banking information on the SRD portal.
To do this:
- Visit the SRD website.
- Select the “Update Contact Details” or “Update Banking Details” option.
- Enter your ID and phone number.
- Verify your identity via OTP.
- Make the necessary updates and resubmit.
Keeping your details accurate helps prevent payment delays or rejections.
Payment Collection Options for SRD R370
Once your application is approved, the next step is receiving your funds. SASSA offers multiple payment options:
Bank Transfer
This is the fastest and most secure option. Payments are made directly to your nominated bank account, provided your banking details have been verified.
Retail Outlets
You can collect your grant from major retailers like Pick n Pay, Boxer, Shoprite, Checkers, and Usave. To collect, you will need:
- Your South African ID
- The cellphone number used for registration
- A confirmation SMS from SASSA
Cash Send (E-Wallet)
If you don’t have a bank account, you can opt for the Cash Send service. Once approved, SASSA will send an SMS with a voucher number, which you can use to withdraw cash from selected partners using your ID and phone number.
Understanding the 370 Status Check
Since the grant amount has now increased to R370, many users are searching for updated tracking methods specific to the new amount. The process remains the same, but it’s crucial to use trusted platforms. For real-time results and to avoid misinformation, visit the official 370 Status Check page and verify the latest updates regarding payment dates, eligibility, and approval status.
Common Problems Users Face
- Phone number no longer in use: If you changed numbers, update it on the SRD portal.
- Bank account not verified: Double-check that your bank details match your ID.
- Long approval wait times: Sometimes applications take up to 2–3 weeks to process.
- Rejection due to UIF or NSFAS: Ensure that you’re not registered for other government funding programs if applying for SRD.
Final Thoughts
Keeping track of your SRD application and payment status is essential, especially now that the grant has been increased to R370. With multiple ways to check your status online, via WhatsApp, or by phone, there’s no need to remain in the dark about your payment. If your application is rejected, remember that you have the right to appeal and fix any errors.
